CHOCOLAT OFFICIAL GUIDE 01
Chocolat's
mannersa guide
Even those who are first-timers, as well as the cast members.
To ensure that everyone can spend their time with peace of mind.
THE ESSENTIAL
Soapland manners |
First, what I want you to cherish
This is not a page to memorize difficult rules. It is the basic principle to come to the store in a clean state and to respect the intentions of the cast member and the store's guidance. We cannot take photos, record videos, inquire about personal information, or allow the cast member to feel anxious. If you are unsure about your decision, please feel free to consult with the staff.
In a clean condition
Get your grooming done before meeting.
Respecting intentions
Confirm the wishes first and don't proceed without doing so.
If you're confused, ask me.
Confirm with the cast member or staff.
BEFORE YOUR VISIT
Comfortably
To meet up.
Please prepare before your visit to ensure a comfortable start to your first time.
Please come to our store in a clean condition.
Please take a shower and make sure your nails and other body parts are neat before coming to the store. Meeting you in a clean state is the basic requirement for both the customer and the cast member to start their time with peace of mind.
If you accidentally couldn't prepare something or are unsure about your judgment, please do not hide it and let the staff know when you visit the store.
RESPECT EACH OTHER
the intention of the cast member,
Take care.
Instead of proceeding unilaterally, we value it to confirm each other's intentions at every step.
When you have a wish, please confirm first.
If you have any requests from customers, please confirm with the cast member before proceeding. The cast member will not allow any acts that they dislike, unreasonable requests, or violent behavior.
- ASKBefore doing what you want to do, confirm it.
- LISTENListen to the information from the cast member and the store
- STOPIf you have any anxiety or a refusal intention, you won't be able to proceed.
PROTECT PRIVACY
Privacy
To protect.
To ensure that cast members can provide safe customer service and that customers can use the service with confidence, the following actions are not permitted.
Taking photos and videos
Photography and video recording are not allowed inside the store or in the room, regardless of whether permission is granted or not.
recording
You cannot record the audio during conversations or while using services on your device.
Investigation of personal information
We cannot ask for information that identifies individuals, such as their real name, age, or place of residence.
Personal contact exchange
You cannot exchange personal contact information between the cast member and customers, such as phone numbers and personal SNS accounts.
It's the same in cases such as "a little bit" or "as a souvenir." If you have any questions, please check with the store staff before taking a photo or exchanging it.
WHEN IN DOUBT
In the room
When you're confused.
You don't need to proceed without knowing. Stopping to check is also an important courtesy for ensuring you can live with peace of mind.
I don't understand the service content.
Please check with the cast member or staff to see what is included and how far it is possible.
I was confused about how to proceed and the order.
Do not make any hasty judgments on the spot; please stop and check the information first.
I can't decide whether it's okay to ask for your help.
Do not make a judgment on your own; please always confirm first.
The trouble is,
Store staff will take care of it.
We will provide this information as a common policy for all stores, rather than relying on individual judgments and explanations from cast members.
STORE POLICY / 05
Requests to customers,
We have made it clear as a store.
At Chocolat, we publish requests made during your visit as official store information to ensure that cast members can receive service with peace of mind. If you have any questions or encounter any difficulties, our store staff will be there to assist you.
Peace of mind is,10-SECOND REVIEW
Before coming to the store, one more time.
I have summarized what I want you to remember in a short way.
Before we meet
- Keep it in a clean condition
- Take care of your grooming such as nails
- If you are anxious about the preparation, consult the staff.
In the room
- Confirm your wishes before making them
- Respect the intentions and guidance of the cast members.
- Do not take photos, record audio, or inquire about personal information.
When you're unsure about making a decision
- I can't proceed without not knowing
- Stop it right there for a moment.
- Confirm with the cast member or staff
QUICK ANSWERS
Common checks
Since it's my first time, do I need to memorize all the difficult rules?
This page is not intended to help you remember difficult rules. It is important to come to the store in a clean state, respect the intentions of the cast members and the store's directions, and to confirm things when you are unsure.
If it's a commemorative occasion, would it be okay to keep the photos and audio recordings?
No. You cannot take photos and videos or record audio.
Can we exchange personal contact information with the cast member?
No. We cannot exchange personal contact information. For reservations or consultations, please use the store's official hotline.
What should you do if you are unsure about your decision during the service?
Do not proceed without checking with the cast member or store staff.
YOUR NEXT STEP
Prepare to spend your time with peace of mind,
From here.
Whether you want to check the process from reservation to arrival at the store or want to consult individually, please proceed from here.